Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Stay far away from Regus folks. It won't go in any direction! Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. You can call, but they don't know what's going on and have little to no authority to fix the issue. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. DO NOT TRUST THESE FRAUDSTERS Regus is extremely recommended if you want to lose your hard earned money. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Go anywhere but here, Hi Eric, thanks for reaching out. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Account Number: [protected] It was a nice experience with the club. So, I would like to request you to cancel my membership with you kindly. This is to inform you that, unfortunately, I would have to cancel my membership with your club. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. I understand that youre disappointed. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. So, I don't think there won't be an issue with it. Your termination will be automatically confirmed by email. You can start your agreement on any day of the month. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. We are a seasonal business and up until this year it worked for us. Who has the free mental bandwidth to keep track? Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. 205 0 obj
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Please could you send those details to me at lorraine.brule@regus.com so I can support you? He shares his travels under, The dragonpass offer from Regis is still valid. Kind regards, The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. There is high turnover with their reception staff and they have terrible customer service. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. 25% off. How did you work around that? Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. I have stopped all payments since then due to loss of job and relocation for school. We have never had a late payment in the 7 years we have been there, which accounts for nothing. I sincerely apologise if you have experienced billing errors. Yes, we do get it back, however for a small business this is substantial amount. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Shut it down because I didn't need it anymore. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. We apologize for any inconvenience caused. Askcenter staff for availability and pricing. ive been trying to get my money back ever since. {Contact Details}. Don't be fooled by that. We pay those as well. Prices range from $249 a month for 5 days up to $599 a month for unlimited access.
My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. We appreciate your business. Work from a private office by the day or for 5, 10, or unlimited days a month. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Assistant Global Customer Service at Regus. I would not recommend thia company. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. One such way weve used before, is going through the Gourmet Society x DragonPass portal. This is to inform you that, unfortunately, I would have to cancel my membership with your club. I apologise if you are not completely satisfied with the service. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Be part of a vibrant coworking community with dedicated desk or hot desking options. Global Customer Service at Regus. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Best regards, If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Hi, is anyone aware if this is still valid and if any issues occurred? Wow, Hi Jane, Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. If we . A member of our team will get back to you as soon as we have the details. Regus membership gives you access to workspace in thousands of locations around the world. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) I didn't know if the transaction actually went through. Absolutely unacceptable behavior. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. As far as the payment is concerned, it has been made in full. All our agreements automatically renew before their term finishes for an equal length to the previous one. So, I don't think there won't be an issue with it. Can I roll any unused coworking and office days into the next month? Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. Update: a big thanks to the Luton branch who actually decided to look into my account further. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Go to this page in your computer's web browser. Its clear from reading your comments that the main reason for your review is that of your agreement. Click End Membership. I wanted to thank you for your help. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. I have been transferred to a new location. Let's find the right workspace for you. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 2023 Trustpilot, Inc. All rights reserved. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. If you don't request the refund, they keep it. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. See real-time availability and secure your desk or office on the day or on the move. Please email me at lorraine.brule@regus.com with your company name and details. Regus membership gives you access to workspace in thousands of locations around the world. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Give your team a place to focus, thrive, and grow, while we take care of all the details. Hi Shannon, Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. This company hates its customers, and treats them with destain. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Lorraine Brule I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. And, as I am moving to another state, it won't be possible for me to continue with the same. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. They are so disorganized that they are billing for both accounts. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. this is absolutely gross and scam. 180 0 obj
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You have been with us for several years and already experienced renewals. Furthermore, it's our goal to make this an efficient yet very simple process. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. In case, there is any cancellation fee or refund, make sure to include the same in the letter. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Otherwise, Preferential is better for those who visit 8-13 lounges a year. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income.
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